Customer Delight


Merely satisfying customers is no longer enough in the highly competitive beauty salon and spa market place. Learn how to uncover what your clients really think about you and your offering and how you can improve your customer's journey.

This course can be carried out at your business, please contact Gill for details and availability E: gill@gmtbeautytraining.co.uk or T: 01455 632742

Course Content:

  • Financial benefits of quality customer care

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  • Technical & functional care

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  • Evaluating client satisfaction

  • Formal & informal research

  • Measuring trends

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  • Gaining new clients

  • Dealing with complaints

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  • Quality customer care habits

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  • Summary of customer care

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    Duration: 1 Day 10am - 4pm

    Requirements: Interest & enthusiasm

    Course Format: Workshop



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    £150.00

    £172.50 (inc vat)



    or call us on: 01455 617628