Customer Delight
Merely satisfying customers is no longer enough in the highly competitive beauty salon and spa market place. Learn how to uncover what your clients really think about you and your offering and how you can improve your customer's journey.
This course can be carried out at your business, please contact Gill for details and availability E: gill@gmtbeautytraining.co.uk or T: 01455 632742
Course Content:
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Financial benefits of quality customer care
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Technical & functional care
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Evaluating client satisfaction
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Formal & informal research
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Measuring trends
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Gaining new clients
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Dealing with complaints
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Quality customer care habits
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Summary of customer care
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Duration:
1 Day 10am - 4pm
Requirements:
Interest & enthusiasm
Course Format:
Workshop
Venue:
At your salon
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